Machine Repair and Maintenance

Industrial Engineering Service and Support

AW Miller provides technical support and on-site CNC maintenance services to keep Mazak machine tools running at peak capability. For example, our Mazak-trained service technicians and applications engineers handle CNC maintenance and support across milling, turning, multitasking, 5-axis, and automation systems. They provide fast, accurate CNC machine repair services that minimize downtime and keep production processes stable and reliable. 

Service and Support Commitment

Our engineers take a results-driven approach to every service call. They maintain extensive, up-to-date training in Mazak CNC troubleshooting, preventive maintenance, and rebuild procedures to address issues accurately and efficiently. Our regional technology centers support this work with application process optimization, and machine-specific diagnostics. In addition, when escalation is required, we coordinate directly with Mazak technical support to secure the fastest resolution. Machine shops rely on our precision machining equipment service because we target the root cause of a problem so that machines return to stable accuracy and predictable cycle times. 

Mazak Replacement Parts

Mazak invests in robust parts fulfillment to ensure the quickest possible response for manufacturers because they understand the impact that downtime has on throughput, scheduling, and cost.

 

Mazak’s commitment includes:

  • $90 million in combined parts and unit inventory
  • Over 60,000 unique parts supporting both current and legacy Mazak machines
  • 97% same-day shipping, with after-hours shipping available
  • Lifetime parts support for every Mazak machine

 

This machine parts availability enables faster repairs, fewer interruptions, and a more predictable production schedule. In addition, our administrative assistants at each AW Miller Technical Center places parts orders directly through Mazak for our customers, providing a streamlined process that supports efficient service and repair work.

Mazak Spare Tool
Mazak CNC Machine

The Importance of CNC Machine Maintenance Services

Consistent CNC maintenance is one of the most cost-effective ways to protect production output.

 

With proper care, manufacturing engineers can:

  • Extend machine lifespan and defer major capital purchases
  • Prevent costly unscheduled downtime
  • Avoid extensive repair work from prolonged wear
  • Maintain consistent accuracy with reduced operating costs
  • Improve asset value with documented service records
  • Strengthen workplace safety by identifying issues before failure
  • Maximize warranty benefits with verified maintenance documentation

 

Routine care keeps machines predictable, stable, and ready for continuous operation.

Maintenance Best Practices to Support Machine Health

While we provide comprehensive CNC machine repair service, we also help customers prevent breakdowns with best-practice guidelines:

  • Maintain a regular preventive maintenance schedule
  • Keep machines clean of chips, grime, and debris
  • Track equipment history and recurring issues
  • Check and document hydraulic fluids, coolant, and lubrication
  • Grease moving components according to manufacturer specifications
  • Keep commonly replaced parts in stock for faster recovery

Certified Service Technicians & Application Engineers

Our Mazak certified service technicians and applications engineers are equipped to optimize machine performance and process efficiency. In addition to industrial machine repair services, our support team assists with tooling adjustments, programming support, and workflow refinement to help engineers maintain consistent output. As a result, machines return to proper operating condition and perform at the required levels for high-accuracy, high-throughput manufacturing. For CNC maintenance, machine repair, or long-term service support, AW Miller’s applications and service engineers provide the technical capabilities needed to keep Mazak machine tools operating with precise, stable production.